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Salon LOFT XXI in Sandy Springs, GA is dedicated to the comfort, safety, and satisfaction of our clients. Please take a moment to review our policies on cancellations and retail returns before your appointment.

Cancellation / No-Show Policy

Your business is important to us, and our stylists appreciate your loyalty. If you are running late to your appointment, please give us a call and let us know. Your stylist will evaluate the situation depending on availability and reschedule if necessary.


If you need to cancel an appointment, we ask that you provide 24 hours advanced notice.

Your first no-show or last-minute cancellation will incur a $50 fee.

Subsequent no-shows will be charged 100% of the scheduled service price.

Return / Refund Policy

If you purchase a retail product in our salon, you may return it for any reason within 7 days of purchase for a full refund. A receipt or proof of purchase is required for all returns.


Similarly, if you are unhappy with a service you received in our salon, please let us know within 7 days of your original appointment date. Each case is evaluated on an individual basis, and every effort will be made on our part to make it right.